1. Booking & Payment
A 50% non-refundable deposit is required at the time of booking to reserve your event date. Final payment is due no later than 7 days prior to the event. If full payment is not received on time, Party Pantry reserves the right to cancel the booking with no refund of the deposit.
2. Cancellations & Refunds
All deposits are non-refundable.
– Cancellations made 7 days or fewer before the event date are non-refundable in full.
– If an event is rescheduled, Party Pantry will apply the deposit to the new date only once if availability allows. Additional reschedules require a new booking and deposit.
3. Customization & Design Finalization
Displays are customized to match your theme and color scheme.
– All final details (menu items, flavors, color choices, etc.) must be submitted at least 14 days before the event.
– If customization details are not received by the deadline, Party Pantry will use professional judgment to create a display that aligns with your event type.
– Seasonal availability may impact final product selections; substitutions of equal or greater value may be made.
4. Delivery & Travel
Delivery and setup are complimentary within a 60-mile radius of Bonham, TX.
– Events beyond 60 miles incur a $1.00 per additional mile (one way).
– Any tolls, parking fees, or lodging (if applicable) will be added to the invoice.
– Client must provide accurate delivery address and ensure access to the venue during the scheduled setup window.
5. Setup & Pickup
Party Pantry will deliver and set up displays before your event start time and return after the event for pickup.
– Client must ensure the setup location is accessible and suitable for food displays.
– Client is responsible for monitoring the display during the event unless an attendant is purchased.
– Setup time and pickup time will be discussed and confirmed during planning.
6. Food Safety & Consumption Liability
Our products are made in a kitchen that may process common allergens such as dairy, eggs, soy, wheat, peanuts, tree nuts, and gluten.
– Party Pantry cannot guarantee any item is allergen-free.
– By booking our services, the client assumes all responsibility for informing guests of potential allergens and releases Party Pantry from all liability related to consumption.
7. Outdoor Events
Client is responsible for providing adequate shade, shelter, and a level surface for outdoor events.
– Party Pantry is not liable for damage or display disruption caused by weather (e.g., wind, rain, heat) or insects.
– No refunds will be issued for issues caused by unsuitable outdoor conditions.
8. Damages & Equipment Responsibility
The client is responsible for any loss or damage to Party Pantry equipment, including jars, trays, signage, risers, display boards, or stands during the event.
– Replacement costs will be billed for any damaged, lost, or stolen items.
9. Force Majeure & Client Risk
Party Pantry is not liable for cancellations or delays due to circumstances beyond our control (including but not limited to: natural disasters, power outages, accidents, pandemics, illness, venue changes, or government restrictions).
– Once the display is set up, the client assumes full responsibility for its care and for any damage caused by guests or venue staff.
10. Photography Rights
Party Pantry reserves the right to photograph displays for use on social media, marketing, and promotional materials.
– Clients who prefer no photography must submit a written request at the time of booking.
11. Legal Jurisdiction
This agreement is governed by the laws of the State of Texas. Any disputes shall be resolved in Texas courts under applicable state law.
At Party Pantry, each event is custom-crafted, which means we begin preparing your display well before your big day. Because of this, our refund and cancellation policies are firm and designed to protect the time, materials, and creativity invested in every order.
Deposits
Cancellations
Reschedules
Custom Design Commitment